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Spamtitan End-User Guide

Welcome to Spamtitan! This quick-start guide is designed for new users being onboarded to help you understand what to expect from the system and how to interact with it effectively. Spamtitan is an advanced email security platform that acts as a spam filter and email gateway. It scans all incoming emails for spam, viruses, phishing, malware, and other threats before they reach your inbox—keeping your email secure and clutter-free.

What to Expect

  • Normal Emails: 99%+ of legitimate emails will arrive in your inbox as usual.

  • Quarantined Emails: Suspicious emails (e.g., high spam scores, risky attachments, or phishing attempts) are held in "quarantine" instead of being delivered. These are not deleted—they're saved for you to review.

    • Quarantine retention: 30 days (auto-deleted after).

    • Quarantine Reports: You'll get an email digest daily listing quarantined items. It includes:

      • Sender, subject, date, and spam score.

      • Quick-action links: Deliver, Allow, or Delete.

  • False Positives: Legit emails sometimes get caught (rare, but happens). You can easily release them.

  • System Learning: Spamtitan improves over time based on user feedback (e.g., marking emails as spam or ham).

 

Pro Tip: Check your quarantine report email first thing in the morning—it's the fastest way to stay on top of things.

Manage your Quaratine

Using the SpamTitan Quarantine Report
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  • A quarantine report contains a list of emails that have been caught and quarantined. Users can directly manage their quarantined mail through these reports, which are emailed to them on a periodic basis.

  • A quarantine report provides links for a user to manage their quarantined emails directly from the report. See a sample quarantine report below.

  • Quarantine report links are tokenized, meaning that they expire. By default, quarantine report links expire after 7 days.

  • SpamTitan Cloud generates reports each night. For each user, a report will be generated and sent to the user if certain conditions are met:

  • Quarantine reports are enabled for the user's domain.

  • The user has an email in quarantine.

  • Today is a day for which the user or their Admin requested a quarantine report. For example, if a user or their Admin specifies that quarantine reports are sent weekly, the report will only be sent on a Friday.​

 

Tip: Keep at least one copy of the quarantine report so you can request a new one at will using the "Send me a new report now" link.

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Spamtitan Link Lock: Quick Summary for Users

Link Lock is a premium security feature in Spamtitan (part of the Spamtitan Plus license) designed to protect you from phishing, business email compromise (BEC), and zero-day attacks. It adds an extra layer of defense by "locking" every link in your incoming emails—preventing you from accidentally clicking on something dangerous.

 

How Link Lock Works (Behind the Scenes)

  • Link Rewriting: When an email arrives, Spamtitan rewrites all URLs to route through their secure service (e.g., linklock.titanhq.com).

  • Real-Time Check: When you click a link:

    • Spamtitan instantly scans the destination for threats.

    • Safe? You go straight to the site (with a brief, seamless redirect).

    • Malicious? You're shown a block page warning: "This website has been blocked as it is classified as malicious."

  • Persistent Protection: Links stay protected even if the email is forwarded or shared.

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Key Benefit: It stops threats before they reach you, without slowing down your email flow.

 

What You’ll See as a User

  • Normal Experience: Most links open instantly. You might notice a quick "checking" page for high-risk ones.

  • Block Page (if triggered):

  • Trusted Links: We can whitelist specific sites (e.g., your bank's URL) so they bypass Link Lock entirely.

 

Tips & Best Practices

  • Safe Clicking: Always hover over links to preview before clicking—Link Lock is your backup.

  • False Positives: Legit link blocked? Screenshot the block page and email IT to add it to the Allowed URLs list.

  • Performance: Negligible delay (milliseconds). If a link feels slow, it's the check working for you.

  • Common Issues:

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